Refund Policy

Last Updated: March 2026

Deposit Policy

Your deposit locks in your spot! A 25% down payment (DP) is required at the time of booking to secure your reservation. Please note that while the deposit is non-refundable, we are happy to apply the full amount toward your next rescheduled date.

Cancellation by Guest

The initial down payment (DP) is non-refundable but remains fully transferable to a future rescheduled date. For any additional payments made beyond the DP, the following refund schedule applies based on your cancellation date:

• 90+ days before travel: 100% refund of additional payments (DP held as credit)
• 60-89 days before travel: 75% refund of additional payments (DP held as credit)
• 30-59 days before travel: 50% refund of additional payments (DP held as credit)
• 15-29 days before travel: 25% refund of additional payments (DP held as credit)
• Less than 15 days before travel: No refund of payments; however, your DP remains on file for a future booking

Rescheduling

Your deposit is fully transferable to a future trip date, subject to availability. Rescheduling may result in price adjustments if package costs have changed for the new date.

Cancellation by The Pickleball Passport

In rare circumstances, we may need to cancel or modify your booking due to:

• Venue or activity provider unavailability
• Government travel advisories or restrictions
• Natural disasters or force majeure events
• Minimum guest count not met for group experiences

If we cancel your booking, you will receive either:

• A full refund of all amounts paid, OR
• A credit for the full amount toward a future booking

Add-On & Activity Refunds

Add-on activities and services have specific refund terms:

• Deposits paid directly to third-party providers may have separate refund policies
• If an activity is cancelled due to weather or availability, fees will be refunded
• No refunds for activities and services already delivered
• Additional services requested during your stay are non-refundable once delivered

Non-Refundable Items

The following are generally non-refundable:

• Airfare purchased through third parties
• Travel insurance premiums
• Visa application fees
• Services already rendered
• Custom or personalized items

Travel Insurance

We strongly recommend purchasing comprehensive travel insurance that includes:

• Trip cancellation and interruption coverage
• Medical coverage abroad
• Emergency evacuation coverage
• “Cancel for any reason” coverage (if available)

How to Request a Refund

To request a refund or discuss your options:

1. Email us at support@thepickleballpassport.org
2. Include your booking confirmation number
3. Explain your reason for cancellation
4. Our team will respond within 2 business days

Approved refunds are processed within 10-14 business days to your original payment method.

Contact Us

Questions about our refund policy? Contact our support team at support@thepickleballpassport.org or call +1 (234) 567-890.