Pickleball Passport ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website (thepickleballpassport.org) and our travel coordination services.
Services Description
Pickleball Passport provides transformation tourism services that combine pickleball experiences with curated travel in Thailand. Our services include:
- All-Inclusive Travel Packages: Accommodations, group activities, cultural excursions, and local transportation
- Pickleball Experiences: Court reservations, organized play sessions, coaching clinics, and equipment access
- Travel Support: Airport transfers, travel coordination, and concierge services
- Wellness & Cultural Activities: Spa experiences, cooking classes, guided excursions, and wellness programming
- Partner Program: Referral and affiliate opportunities for pickleball enthusiasts
Information We Collect
Personal Information
When you book a trip, create an account, or contact us, we may collect:
- Name, email address, and phone number
- Passport information and travel documents
- Emergency contact information
- Dietary restrictions or allergies (for meal planning)
- Pickleball skill level and playing preferences
- Payment and billing information
Health & Fitness Information
To ensure a safe and enjoyable trip experience, we may ask you to provide basic health information such as:
- Physical activity limitations or mobility considerations
- Relevant medical conditions that may affect travel or physical activity (e.g., heart conditions, joint issues)
- Current medications and allergies
This information is collected with your consent and is used solely for trip planning and safety purposes. We are not a healthcare provider and do not use this information for medical purposes.
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on each page
- Referring website and search terms
- Device information and operating system
How We Use Your Information
We use the information we collect to:
- Process and manage your trip bookings
- Coordinate travel logistics with our local partners (hotels, venues, transportation)
- Organize pickleball sessions and group activities
- Communicate trip details, updates, and important information
- Process payments and manage billing
- Send marketing communications (with your consent)
- Improve our website and services
- Comply with legal obligations
How We Share Your Information
We do not sell your personal information. We may share your information with:
Travel & Activity Partners
We share relevant booking and travel information with our local partners in Thailand to coordinate your trip. These partners include hotels, pickleball venues, transportation providers, restaurants, and activity operators. This sharing is limited to the information necessary to fulfill your booking.
Payment Processors
We use third-party payment processors to handle transactions securely. We do not store your full credit card details on our servers.
Service Providers
We may share information with service providers who help us operate our business, such as email platforms, analytics tools, and customer support software. These providers are contractually obligated to protect your data.
Legal Requirements
We may disclose your information when required by law, court order, or governmental authority, or when necessary to protect the rights, property, or safety of Pickleball Passport, our guests, or others.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
| Data Type | Retention Period |
|---|---|
| Account Information | Duration of account + 7 years |
| Booking Records | 10 years (legal requirement) |
| Payment Records | 7 years (financial regulations) |
| Health & Fitness Information | Duration of trip + 1 year |
| Marketing Preferences | Until withdrawal of consent |
| Website Analytics | 26 months |
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications
- Withdraw consent for data processing
- Request a portable copy of your data
To exercise any of these rights, please contact us using the information below.
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings. We use:
- Essential cookies: Required for website functionality
- Analytics cookies: Help us understand how visitors interact with our site
- Marketing cookies: Used to deliver relevant advertisements (with your consent)
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encrypted data transmission (SSL/TLS), secure payment processing through PCI-compliant providers, restricted access to personal data on a need-to-know basis, and regular security reviews of our systems and processes.
While we take reasonable steps to protect your information, no method of transmission over the internet is 100% secure. We encourage you to take steps to protect your own personal information as well.
International Data Transfers
As a travel coordination company operating trips in Thailand, your personal information may be transferred to and processed in Thailand and other countries where our service providers operate. By booking a trip with us, you consent to this transfer. We take steps to ensure your data is protected in accordance with this policy regardless of where it is processed.
Third-Party Links
Our website may contain links to third-party websites, including partner hotels, pickleball venues, and informational resources. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our services are designed for adults. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending an email notification to registered users
- Displaying a prominent notice on our website
The "Last Updated" date at the top of this policy indicates when the latest changes were made.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email: support@thepickleballpassport.org
Mail: Pickleball Passport [Address to be added]
Phone: [Phone number to be added]